Terms & Conditions

1. General Terms

Customers, stockists, distributors, and retailers engaging in commercial transactions with Ravian Pharmaceuticals Limited are expected to provide accurate business information and comply with applicable laws and regulations.

Product enquiries, quotations, and discussions do not constitute a confirmed order. An order becomes binding only when it has been accepted by the company in accordance with the applicable commercial terms.

2. Product Information & Availability

• Product specifications, pack sizes, compositions, applicable prices, and availability will be communicated through the company's authorized representatives or official business channels.
• Product availability may vary depending on current stock, manufacturing schedules, regulatory requirements, and market demand.
• Customers should verify the applicable product details, approved indications, storage conditions, and other relevant information before placing an order.
• Product images, descriptions, and other website information are provided for general reference. The applicable product packaging and approved product information should be consulted for specific details.

3. Order Booking & Confirmation

• Product orders and enquiries may be submitted through the company's authorized telephone numbers, email, WhatsApp, or other approved business channels.
• Customers should provide accurate product details, quantities, billing information, delivery addresses, and applicable business or drug licence details.
• Orders are subject to product availability, applicable regulatory requirements, and confirmation by the company.
• Any change or cancellation request should be communicated promptly. Acceptance of such requests will depend on the order's processing and dispatch status and the applicable agreed terms.

4. Licensing & Regulatory Compliance

Pharmaceutical products must be purchased, distributed, stored, and sold in accordance with the applicable provisions of the Drugs and Cosmetics Act, 1940, the Drugs Rules, 1945, and other applicable laws, as amended from time to time.

• Buyers must hold the licences, registrations, and authorizations required for their respective business activities.
• Where applicable, valid drug licences, GST registration details, and other supporting documents may be requested before order processing or billing.
• Customers are responsible for ensuring that their procurement, storage, distribution, and sale activities comply with applicable legal requirements.
• Products must be stored and handled according to their labelled storage conditions and applicable requirements.

5. Pricing, Taxes & Invoicing

• Product prices and applicable commercial terms will be communicated through the relevant quotation, price list, or order confirmation.
• Applicable GST and other statutory charges, where required, will be reflected in the relevant tax invoice.
• Prices may change in accordance with applicable regulations, approved price revisions, and the company's prevailing commercial terms.
• The final payable amount will be determined by the accepted order, applicable taxes, and agreed delivery or transportation charges, where relevant.
• Customers should review the invoice details and promptly report any discrepancies to the company.

6. Payment Terms

• Payment conditions will be communicated and agreed upon during order confirmation.
• Payments should be made through company-authorized payment channels and to the verified beneficiary details provided by the company.
• Customers should retain payment confirmations and transaction references for future correspondence.
• Any credit facility, where available, must be separately approved and documented by the company.
• Payment-related discrepancies should be reported through the company's authorized contact channels.

7. Dispatch, Shipping & Delivery

• Dispatch arrangements will be determined according to order confirmation, product availability, payment status, and the agreed delivery terms.
• Estimated delivery timelines, where provided, are indicative and may be affected by transport availability, weather, operational constraints, or other circumstances beyond reasonable control.
• Customers should ensure that the delivery address, contact details, and receiving arrangements are accurate.
• Upon receipt, customers should inspect the consignment for visible damage, discrepancies, or signs of tampering.
• Any delivery discrepancy or suspected transit damage should be reported promptly with relevant supporting photographs, documents, and transport records, where available.

8. Returns, Damaged Goods & Expiry

Requests concerning damaged, defective, incorrectly supplied, or otherwise disputed products will be reviewed according to the circumstances of the case, applicable law, product requirements, and the company's applicable return policy.

• Customers should notify the company promptly when a product discrepancy or damage is identified.
• Relevant invoice details, batch numbers, expiry dates, photographs, and other supporting information may be required to assess a claim.
• Returns must be authorized and handled through the company's designated process. Customers should not dispatch returned pharmaceutical products without appropriate instructions.
• Expired, near-expiry, recalled, damaged, or otherwise non-saleable products must be handled in accordance with applicable regulations and the company's applicable written policy.
• No return, replacement, or refund entitlement is created solely by submitting a request; each case will be assessed under the applicable terms and legal requirements.

9. Stockist & Distribution Relationships

Business relationships with stockists, distributors, retailers, and other authorized buyers are governed by the applicable order terms and any separate written agreement entered into with the company.

• A stockist or distribution relationship does not automatically grant exclusive territorial rights or monopoly rights.
• Any specific distribution arrangement must be expressly agreed upon in writing by the authorized parties.
• Business partners must comply with applicable product handling, storage, distribution, documentation, and regulatory requirements.

10. Product Quality & Complaints

Product quality concerns, suspected defects, adverse product-related reports, or other safety concerns should be communicated promptly through the company's authorized contact channels.

Customers should provide relevant product identification, batch details, manufacturing and expiry information, invoice references, and a clear description of the concern to assist the company's assessment.

Any product recall, withdrawal, or other corrective action will be handled in accordance with applicable regulatory requirements and the relevant procedures.

11. Circumstances Beyond Reasonable Control

Delays or interruptions caused by events beyond reasonable control, including natural disasters, transport disruptions, government restrictions, or other unforeseen operational circumstances, may affect order processing or delivery.

The company will address such circumstances in accordance with applicable law and the relevant agreed commercial terms.

12. Business Information & Communication

Information submitted during product enquiries, order processing, billing, and business correspondence may be used to respond to enquiries, process transactions, maintain required records, and fulfil applicable legal obligations, subject to the company's applicable privacy practices and relevant law.

Customers should use official company communication channels for order confirmations, payment verification, complaints, and other commercial matters.

13. Governing Law & Jurisdiction

These terms shall be interpreted in accordance with the applicable laws of India. Any dispute arising from a commercial transaction shall be handled by the competent courts having jurisdiction under applicable law, subject to any valid written agreement between the parties.

14. Updates to These Terms

The company may revise these terms when necessary to reflect changes in its business processes, commercial practices, or applicable legal requirements. Updated terms will be published on this page with the relevant effective date, where applicable.

Important: These terms provide general commercial information and should be reviewed against the company's actual policies, written agreements, and applicable legal requirements before publication.