Privacy Policy

Ravian Pharmaceuticals Limited respects the privacy of individuals who visit its website or contact the company regarding its pharmaceutical products and business activities. This Privacy Policy explains the types of information that may be collected, how that information may be used, and the choices available to users.

1. Information We May Collect

We may collect information that you voluntarily provide when submitting a contact form, requesting product information, contacting our team, or making a business enquiry. Depending on the nature of your enquiry, this information may include:

• Name and contact number.
• Email address and communication preferences.
• Company, business, or organisation name.
• City, state, or business location.
• Product interests, enquiry details, and messages.
• Business or regulatory details, such as a drug licence number or GSTIN, if specifically requested and relevant to the business transaction.

When you browse our website, certain technical information, such as browser type, device information, visited pages, and server logs, may also be processed by the website's hosting infrastructure or related services.

2. How We Use Your Information

Information provided to Ravian Pharmaceuticals Limited may be used for appropriate business and website-related purposes, including:

• Responding to contact messages and product enquiries.
• Providing relevant product or company information when requested.
• Communicating with stockists, retailers, distributors, suppliers, and other business contacts, where applicable.
• Processing and coordinating business enquiries, orders, invoices, or deliveries where relevant.
• Maintaining business correspondence and transaction records where required.
• Monitoring website performance and improving website functionality and user experience.
• Addressing website security concerns, misuse, or fraudulent enquiries.
• Meeting applicable legal and regulatory obligations.

We aim to use personal information only for purposes relevant to the interaction or transaction for which it was provided, or for other purposes permitted by applicable law.

3. Sharing and Disclosure of Information

We do not sell personal information to third parties for their independent marketing purposes. Information may be shared where reasonably necessary with:

• Service providers supporting website hosting, maintenance, communication, or technical operations.
• Logistics, transport, or business service providers when needed to facilitate a relevant transaction.
• Professional advisers or authorised representatives where necessary for legitimate business purposes.
• Government authorities, regulators, or law enforcement agencies when disclosure is required or permitted by applicable law.

Where appropriate, information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.

4. Data Security and Retention

We take reasonable steps appropriate to the circumstances to protect information handled through our website and business communications against unauthorised access, disclosure, alteration, or loss.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through public forms or unsecured communication channels.

Information may be retained for as long as reasonably necessary to respond to enquiries, maintain relevant business records, fulfil transactions, resolve disputes, or comply with applicable legal requirements.

5. Cookies and Website Technologies

Our website or its service providers may use cookies, server logs, or similar technologies where applicable to support website functionality, understand website usage, improve performance, or maintain security.

Cookie availability and usage depend on the technologies enabled on the website. You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

6. Third-Party Services and External Links

Our website may contain links to third-party websites or services, including mapping, messaging, social media, or other external platforms.

If you use these services, the relevant third party may collect or process information according to its own privacy policy and terms. Ravian Pharmaceuticals Limited does not control the independent privacy practices of third-party services. We encourage users to review the applicable policies before sharing information with them.

7. WhatsApp, Telephone, and Email Communications

If you contact us by telephone, email, WhatsApp, or another communication channel, we may use the contact details and message content you provide to respond to your request and maintain relevant business correspondence.

Communications handled through third-party platforms may also be subject to those platforms' own terms and privacy policies. Please avoid sharing personal, financial, or other sensitive information unless it is necessary for your enquiry and the communication method is appropriate.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to the personal information you provide, including the ability to request access to, correction of, or deletion of certain information, or to raise a concern about its handling.

To submit a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity and may be unable to fulfil a request where a legal obligation or another lawful ground requires us to retain or process the information.

9. Children's Privacy

Our website is intended for general company and business information and is not specifically directed at children. If you believe that a child has provided personal information through our website, please contact us so that the matter can be reviewed and addressed where appropriate under applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, or applicable legal requirements.

Any revised version will be published on this page. We encourage users to review this page periodically to remain informed about our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your information, you can contact:

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This Privacy Policy is intended to describe general website and business information-handling practices. It should be reviewed and adapted to reflect the company's actual data practices, applicable legal requirements, and the technologies used on the website.